Terms & conditions
Hire shop orders
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Please request to book and we will check availability of your item then further send out an invoice. Our prices for each item are present on our website, however your invoice will include details such as your refundable security deposit and whether any delivery and set up charges are applicable.
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For all orders under £100, full payment is required to secure your date.
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For all orders over £100, 50% deposit of the total hire cost is payable on confirmation of your order to secure your date. The remaining 50% shall be known as your 'balance'.
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The balance due shall be payable 10 weeks before your event date.
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Should you wish to cancel your event, the following cancellation rules apply:
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More than 120 working days before your event, your full booking deposit shall be refunded.
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Between 90 -120 working days before your event, 75% of your booking deposit shall be refunded.
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Between 60 - 90 working days before your event, 50% of your booking deposit shall be refunded.
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Less than 60 working days before your event, 0% of your booking deposit shall be refunded.
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Our pre-made hire items are subject to a refundable security deposit. This differs for each item and your personalised invoice will reflect the amount to be paid. This security deposit shall be payable the day prior to your event. No order shall be released without this payment. We will return your refundable security deposit, 3-5 working days following your event once our items have been received in their original, undamaged condition.
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Should you wish to make any changes to your order, this can be done until 90 working days prior to your event date. However please be mindful that any changes requested during this time will be subject to our ability to source materials. We will be in contact with you to ensure you are fully aware whether your changes can be considered.
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Delivery and set up charges will be added once your total number of hire items has been confirmed.
Shop orders
• All of our items are made to order. Please specify your requirements when placing your order.
•We will not start making your item until full payment is received.
• We cannot offer refunds as the items are bespoke to you, however we will ensure you are involved in the making process and will send photos to ensure you are completely happy. If you are dissatisfied, please contact us immediately and we will more than to help.
• Lead times can change depending on orders.
Installations
• Our installations come with a 6 month warranty. We want to make sure that the installation in your space and give you the peace of mind knowing that you have us on hand during this time. We will look to support you in maintaining your installation in the unlikely event that it needs repairing.
• We ask for a 60% deposit for all installations due to the scale of the work. The rest can be paid the day we are booked in to complete the work. This will need to be paid before we start the work.
• Any quote provided will be valid for 30 days.