Terms & conditions

Hire shop orders


• Please request to book and we will then check that your item is available and send out an invoice. Our prices for each item are present on the site, however your invoice will highlight how much your refundable security deposit will be and whether any mileage charges are applicable.
• For all orders under £100, full payment is required to secure your date.
• For all orders over £100, we require 50% booking deposit to secure your date. This is because majority of our items are handcrafted and we will be sourcing materials to provide you with your dream hire.
• If you change your mind, you have 30 days to do so. Following this, your 50% booking deposit becomes non-refundable as we would have incurred costs sourcing your materials.
• Once your 50% booking deposit is paid, you can pay in any amount you wish when you want however you must pay your entire balance by 10 weeks before your event date. This is to ensure we have sufficient time to source materials and create your items.
• No items will be released if full payment has not been made.
• If you choose to cancel anytime after 30 days of paying your 50% booking deposit, you will only be refunded back anything paid over the 50%.
• Our hire items are subject to a refundable security deposit. This differs for each item and your personalised invoice will reflect the amount to be paid. This security deposit needs to be paid by the day before your event. We will return your refundable security deposit 3 working days following your event and our items are received in their original, undamaged condition.
• Should you wish to make any changes to your order, this can be done until 10 weeks before your event. In the last 10 weeks, we may not be able to make any changes due to sourcing materials.
• If due to unforeseen circumstances such as the government putting a stop to all weddings due to the recent pandemic Covid-19, we would look to support you and move your event date at no extra cost as long as your date is available. If this is not possible and we have exhausted all options, we will then look to provide you with a full refund.
• Mileage and set up charges do not apply if you are within a 25 mile radius of postcode B63 4BE. Mileage will be charged at £0.40 per mile on any miles above the intial free 25 mile radius. Set up charges will be quoted when you request to book and are due to the number of items you require for your event.

Shop orders


• All of our items are made to order. Please specify your requirements when placing your order.

•We will not start making your item until full payment is received.
• We cannot offer refunds as the items are bespoke to you, however we will ensure you are involved in the making process and will send photos to ensure you are completely happy. If you are dissatisfied, please contact us immediately and we will more than to help.
• Lead times can change depending on orders.

Installations


• Our installations come with a 6 month warranty. We want to make sure that the installation in your space and give you the peace of mind knowing that you have us on hand during this time. We will look to support you in maintaining your installation in the unlikely event that it needs repairing.
• We ask for a 60% deposit for all installations due to the scale of the work. The rest can be paid the day we are booked in to complete the work. This will need to be paid before we start the work.
• Any quote provided will be valid for 30 days.

 

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