We understand that the pandemic has had an unprecedented effect on events and we are keeping a very close eye on the restrictions imposed by the government. We appreciate that this means our customers require greater flexibility in these current times.
If your event is cancelled due to the lockdown restrictions, we are happy to roll over your booking to an alternative date (subject to availability) at no extra cost.
If you decide to fully cancel your event, you will receive 100% refund on any pre-made items for hire e.g flower walls. If your booking contains any bespoke, personalised items, we can only a refund of 50% of the cost of these items or a credit note for the full value. This is due to these items being handcrafted specifically for your event. When we receive your deposit, we source and purchase the materials required in readiness to make your bespoke items.
We assure you that we will work with you every step of the way. Please get in touch if you have any queries